Frequently Asked Questions

Shipping Information:

  • Delivery Time: We aim to deliver within 2 to 3 working days for in-stock items.
  • Track and Trace: You'll receive a track and trace code via email once your package is dispatched.
  • Shipping Costs:
    • Netherlands: €5.50, free for orders over €80.
    • Belgium, Germany, France: €7.50.
    • Switzerland, Austria, Sweden, Norway, Finland, Denmark: €20.
    • UK: €15.
    • Rest of Europe: €15, free for orders over €120.
    • Other countries outside Europe: €29.95 fixed rate.

Exchange and Return Policy:

  • Time Frame: Exchange and/or return within 14 days of receipt.
  • Condition: Items must be unworn, unwashed, and in original condition with tags.
  • Return Address: Barwoutswaarder 13A, 3449HE WOERDEN.

Order Related Queries:

  • Order Confirmation: Check spam folder first, then contact if confirmation is not received.
  • Add to Order: Not possible, place a new order.
  • Cancel Order: Not possible after placement, but items can be returned within 14 days of receipt.

Tracking and Missing Orders:

  • Tracking: You'll receive a track and trace code via email.
  • Missing Order: Contact Check track and trace information first.

Return Processing:

  • Return Period: Within 14 days of receiving the package.
  • Processing Time: Returns processed within 14 days; refund issued accordingly.

Payment Methods:

  • PayPal
  • iDEAL
  • Belfius Direct Net
  • KBC/CBC Payment Button
  • SOFORT Banking
  • EPS
  • Giropay
  • Klarna Pay later
  • Bancontact
  • Klarna Pay Now
  • Sotra Gift Card