Frequently Asked Questions

Shipping Information:

Delivery Time: We aim to deliver within 2 to 3 working days for in-stock items.
Track and Trace: You'll receive a track and trace code via email once your package is dispatched.
Shipping Costs:
- Netherlands: €5.50, free for orders over €80.
- Belgium, Germany, France: €7.50.
- Switzerland, Austria, Sweden, Norway, Finland, Denmark: €20.
- UK: €15.
- Rest of Europe: €15, free for orders over €120.
- Other countries outside Europe: €29.95 fixed rate.

Exchange and Return Policy:

Time Frame: Exchange and/or return within 14 days of receipt.
Condition: Items must be unworn, unwashed, and in original condition with tags.
Return Address: Barwoutswaarder 13A, 3449HE WOERDEN.

Order Related Queries:

Order Confirmation: Check spam folder first, then contact customerservice@sotra.co if confirmation is not received.
Add to Order: Not possible, place a new order.
Cancel Order: Not possible after placement, but items can be returned within 14 days of receipt.

Tracking and Missing Orders:

Tracking: You'll receive a track and trace code via email.
Missing Order: Contact customerservice@sotra.co. Check track and trace information first.

Return Processing:

Return Period: Within 14 days of receiving the package.
Processing Time: Returns processed within 14 days; refund issued accordingly.

Payment Methods: